Return policy
Thank you for shopping at Lumieboutiiquee! Our return policy includes the following:
Returns and exchanges are only accepted in cases of serious quality issues or shipping loss.
Certain items are not eligible for return. Perishable goods (such as food, flowers, newspapers, and magazines) cannot be returned. We also do not accept returns of underwear or sanitary products, hazardous materials, or flammable liquids or gases.
Please note that returns or exchanges are not possible due to personal preference or incorrect specifications. If the embroidery tools, embroidery paintings, or embroidery crafts you ordered have incorrect specifications or do not meet your expectations, we cannot provide refunds, returns, or exchanges.
We do not offer refunds for orders paid online. We do not offer refunds or exchanges for cash-on-delivery orders.
All shipping costs related to returns or exchanges are the responsibility of the customer.
Return or exchange requests must be submitted within 14 days of receiving the order. Items (including embroidery tools and various crafts) must be returned in their original packaging and undamaged.
Company Address: No. 18, Lianyi Road, Luzhi Town, Wuzhong District, Suzhou City. Return Address: Jingmen Neipei Trading Co., Ltd. Please contact our customer service email shop@lumieboutiiquee.com to obtain the return address.
Thank you for choosing Lumieboutiiquee as your embroidery product store!
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